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Bent Tracks are Commonly Caused by Broken Cables


In the event of a door off track, call R&L Overhead Door before attempting to use the door again. This could be the difference between a repair or replacement. Using your garage door in this condition could cause serious additional damage to your door. In some cases, you can pull the door completely off the tracks and cause damage to your property or even yourself.
We offer 24-hour same day service, so that you never have to leave your door unsecured or unstable. Call now, and speak with a representative who will dispatch a technician to come and repair your door immediately.

Common Reasons a Garage Door Comes Off Track


A common reason that garage door rollers come off track is because the garage door closes on an object (car bumper, trashcan, broom, bike, etc). This can cause the cable to slip off the drum on one side of the door. When the cable comes off the drum, the spring unwinds and releases the full weight of the door on one side, jamming the door into the track.

Rollers Deteriorating

Garage door rollers are exposed to dirt and debris on a regular basis. As rollers move up and down the tracks, they pick up friction-causing debris that leads to roller break down. Any unnecessary friction increases stress on the cables and can cause them to slip or break. We recommend that you keep your rollers clean and well lubricated and replace them when they become broken or worn-down. Check out our signature tune-up section for more information.

Spring is Getting Ready to Break

When a spring nears the end of its life cycle, the garage door can start to drag on the left or right. This is especially common on one spring systems on a two-car garage door. As a spring deteriorates, the weight of the door is no longer fully supported, and the door starts to become unbalanced. The garage door opener takes on the weight that was once supported by the springs and works harder to open the door. The increased resistance can cause the cable to slip off the drum. Another indicator of an unbalanced door with spring or drum issues is when one cable is stiffer than the other. The door may still function correctly, but it also may exhibit mechanical problems soon.

Operating the Door by Hand

To prevent this repair on a manually operated garage door, you should lift the door and let it sit where it rests. If you push the door too high, you might cause the cable to slip off the cable drum. If the door isn’t sitting where it rests or if it slides back down the track without assistance, call our trained professionals for help.

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